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Studio S
Container City Building
48 Trinity Buoy Wharf
E14 0FN

PHONE: 020 3008 4386

Supporter Care Executive

Administration, Call Centre / Customer Service, Fundraising
Permanent, Full Time
£27,033 to £27,033 per annum
Start Date:
Job Ref:

We are recruiting for a supporter care executive for a high profile Charity which is the UKs largest provider of specialist services for victims of all forms of gender-based violence. You will be responsible for providing the highest possible supporter care and stewardship to our supporters; ensuring they feel valued, inspired and continue to support the charity.

Hybrid working - minimum 2 days in the office

The Role
Ensure all enquiries from existing and prospective supporters (by phone, post and email) are answered in a timely and effective way. In addition, to log all
correspondence from supporters against their record on fundraising database, Raisers Edge.
Ensure all donor donations are personally thanked according to the agreed stewardship process. This may include sending out thank you letters and welcome packs, thank you emails as well as making telephone calls.
Ensure all administration communications to donors (by phone, post and email) is carried out to a high standard and in a timely manner.
Responsible for managing the correspondence and relationships with donors who make a in memory or in celebration donation.
Responsible for logging and monitoring all complaints; ensuring the Fundraising complaints procedure is followed.
Work closely with the Community and Events team to ensure that the agreed stewardship process for event participants and fundraisers is carried out accurately and within agreed timescales. This may include the following being the first point for answering any initial C&E enquiries, thanking C&E donations to an agreed amount, fulfilment of event packs and merchandise as well as providing support on the
income coding of third-party platforms such as Just Giving and Virgin Money Giving.
Work closely with the Supporter Care Manager and CRM and Insight team to review existing income processes and procedures.
To process all agreed voluntary income that comes into the department in an accurate and timely way ensuring that set, key targets are me

The Candidate
Considerable experience of working in a supporter care function with high standards of supporter care.
Considerable experience of working in an administrative function and using a customer relationship database.
Considerable experience of reviewing and writing procedures.
Proven experience of working constructively and collaboratively with internal teams.
Considerable experience of dealing with financial administration such as processing and reconciling donations.
Demonstrable ability to use Microsoft Office (word, excel, outlook, access and the internet) to produce fundraising reports, proposals, spreadsheets and presentation documents.


Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employme

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