We are recruiting for a temporary Supporter Care Advisor for a National Disability Charity , immediate start !
Provide a first-class service compliant with the Fundraising Regulator codes of practice and policies and represent the charity to the highest standards.
Provide administrative and fulfilment support to all membership, fundraising, events and campaigns activity, dealing directly with supporters by telephone, email or face-to-face in a timely manner; obtain and evaluate all relevant information to handle enquiries and complaints, effectively managing supporter expectations.
Manage multiple mailboxes to ensure supporters are responded to within the agreed timescales.
Offer cover to the front-of-house team and manage visitors and face-to-face enquirers in a friendly and professional manner.
Perform supporter verifications and maintain supporters contact records in the relational database.
Direct requests and unresolved issues to relevant departments, and follow-up to ensure that enquiry is completed fully.
Develop and maintain a clear understanding of the wider organisation, and remain up to date with all fundraising, campaigns and policy activities to enable good management of supporter enquiries.
Process donations, direct debit instructions, credit and debit card transactions, forms, applications and requests.
Experience of working in a busy customer/supporter services team or a team where supporter services was an important part of the teams role
Working with a complex relational database system (Raisers Edge or equivalent)
Knowledge of customer/supporter service principles and practices
Knowledge of Microsoft Word and Excel
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.