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Senior CRM Data Imports & Processing Officer

Category:
Fundraising, IT Support
Location:
London
Sub-location:
Any
Vicinity:
London
Type:
Permanent, Full Time
Salary:
£32,000 to £34,000 per annum
Posted:
01-Jun-18
Start Date:
ASAP
Job Ref:
52772

Are you a data enthusiast, highly organised and with a track record working with CRM and delivering data analysis for fundraising? We have a fantastic opportunity to join one of the UK's leading charities as their new Senior CRM Data Import & Processing Officer.

The Charity:

The UK's largest voluntary sector provider of services for disabled people. Since 2008, the international development programmes have supported over 23,000 children in school and over 26,000 disabled adults into employment across Africa and Asia.

The Role:

The aim of this role is to ensure that Fundraising teams have the information they need in order to maximise their income by ensuring that the fundraising information system Raiser's Edge (RE) contains timely, robust and accurate supporter and transactional data.

The role is mainly focused on data imports using Raiser's Edge and Microsoft Access (they do not have Importomatic). It includes running regular tasks such as processing Direct Debits and on-line donations and ad hoc tasks, for example, importing ad hoc spreadsheets into Raiser's Edge with the aim of streamlining data flows where possible.

The post holder is expected to proactively ensure that Gift Aid gets consistently captured within the CRM, identifying root-causes for not claiming and improving business processes where needed.

The charity currently works with Raiser's Edge but will migrate to Microsoft Dynamics within the next 2 years.

Main Duties:

Execute bulk data imports onto the CRM.

Create new records individually when more appropriate.

Improve and streamline data flows, creating and standardising data import tools to prompt import into the CRM.

Work in collaboration with other functions to capture requirements for ad hoc data collection, ensuring data consistency and compliance with fundraising standards.

Ensure that Gift Aid gets consistently captured within the CRM.

Create queries and run reports mainly for income analysis and reconciling purposes.

The Candidate:

You will be a data enthusiast. You will be highly organised and bring significant experience with a Donor Management System for data import and data maintenance, along with demonstrable experience of database marketing requirements. The ideal candidate will also have experience with queries and exports, preferably with Raiser's Edge and be comfortable with Microsoft Access for building data import tools and Excel for data manipulation and reporting.

In this role you will be a focal point for CRM Data Imports, contributing to develop a culture of continuous improvement within the organisation and with the aim of maximising Gift Aid.

A good understanding of the GDPR and fundraising practices is essential for the role.

You will have strong project management skills, along with good interpersonal skills, both written and verbal.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest.

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