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Supporter Care

Category:
Fundraising
Location:
London
Sub-location:
Any
Vicinity:
London
Type:
Permanent, Full Time
Salary:
£28,000 to £28,000 per annum
Salary Description:
Additional Benefits
Posted:
12-Sep-18
Start Date:
asap
Job Ref:
52938

We are recruiting for an experienced supporter care professional for a high profile international animal welfare charity. You will form the front line of the organisations supporter and customer care.

The Charity
Working for a leading organisation for animal welfare , they are a strong campaigning charity trying to make a positive difference for animals.

The Role
Provide a professional supporter and customer care service ensuring that all telephone, email, social media and postal donations, information requests, queries or complaints are processed, fulfilled and published appropriately, accurately, and promptly.
Responsible for ensuring that supporter and customer records on the organisations International group of companies CRM (Salesforce) database are kept up to date.
Support the organisations Individual Members scheme by responding to enquiries, ensuring all telephone, email and written requests for information are processed, data captured and fulfilled appropriately, accurately, and promptly.
Maintain best practice surrounding supporter and customer care, and to ensure compliance with relevant legislation such as the General Data Protection Act, and with the Fundraising Regulator and Institute of Fundraising guidelines, as appropriate.
Work closely with the wider team to schedule content across the organisations social media platforms and respond appropriately to public comments and private messages in line with agreed supporter care responses.


The Candidate
Demonstrable extensive experience of providing excellent telephone based supporter and customer care.
Experience of managing supporter and customer care activities, including handling of complaints and queries on a wide range of often complex subjects.
Experience of supporting the delivery of multi-channel fundraising and communication activities.
Excellent interpersonal skills including the ability to build and maintain strong relationships with colleagues, supporters, members, visitors and suppliers.
Friendly and personable with excellent communication skills; with the proven ability to listen and deal professionally and efficiently with a broad range of telephone based enquiries.
Excellent written communication skills across a broad range of media and styles, and channels.
Good working knowledge of Microsoft Office packages including Outlook, Excel, Word, and PowerPoint, and CRM (Salesforce) Database systems.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

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