The Senior Data Quality & CRM Training Officer is a brand new role aimed to develop, deliver and maintain a robust and accurate data quality system, as well as enforcing policy and internal processes at this leading national charity. You will be a focal point for CRM trainings, introducing the culture of continuous improvements within the organisation. £34,150 after 6 months probation period.
The charity supports individuals to live, learn and work as independently as they choose, whatever their ability. As the UKs largest voluntary sector provider of services for people with disabilities, the charity does everything humanly possible to empower people to live their lives as freely and as fully as they choose. The legacy team is responsible for a significant income target of 7m per year.
Identify and capture data quality issues, undertaking root cause analysis, and develop a set of data quality controls to correct them, working with the Data Team to deliver these fixes.
Consistently develop, enforce, promote and review CRM policies, procedures and training materials. Make these accessible for CRM Users and for the Data Team.
Work in collaboration with project teams to execute and document data quality checks and tests.
Identify areas where data quality and/or working practices require periodic internal audit.
Periodically review internal processes and data flows. Map them out to help identify areas of potential risk.
Make recommendations and take actions to improve the CRM.
Ensure compliance with Fundraising standards, GDPR and other relevant legislation for the no profit sector.
Develop and maintain a data dictionary.
Improve the current CRM training framework, to promote continuous improvement of CRM users skills.
Provide training, advice and support to CRM users, and where necessary, work with the IT team to resolve user problems.
You will have a methodical approach towards data quality, proven experience of delivering significant data quality improvements within a large and complex organisation. Experience working with CRMs is mandatory.
The charity works, at the moment, with Raisers Edge, but expect to migrate to Microsoft Dynamics within the next 2 years.
To have strong IT skills and technical knowledge, including an in-depth knowledge of relational databases.
To have a good understanding of the Data Protection Act and GDPR. Implications for data capture in a fundraising environment (for example about Gift Aid) is an advantage.
To have a high level of attention to detail.
To be able to work on multiple deadlines with a tidy and methodical approach.
To have technical trouble shooting and problem-solving skills.
To have experience of data manipulation, analysis and reporting using Microsoft Excel and Access. Knowledge of SQL is an advantage.
To have good interpersonal and communication skills both written and verbal
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest.