As Supporter Care Advisor you will report into the Supporter Care Manager and handle the day to day supporter queries via the telephone, email and post for this leadinghomelessness charity.
This is a leading charity for homeless people, providing vulnerable people with a place to call home and a chance to acquire the skills they need to build a better future
In this role you will champion the supporter as the Supporter Care team aspires to maximise income and loyalty through developing supporter relationships, improving supporter experiences and providing excellent standards of service.Alongside this, you will build supporter insight, offering expertise and sharing supporter perceptions and behaviours which will be fed into future communications. As Supporter Care Advisor you will always put the supporter at the forefront and heart of everything the organisation does.
The Candidate be proactive and forward thinking with experience of working in a supporter/customer care team and dealing with enquiries over the phone, email and social media and have excellent customer care skills. They will have experience of using a relational database, of writing engaging thank you letters, reviewing and changing processes and managing a busy workload.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.