We are looking for an experienced temporary Supporter Care Assistant who has strong administration skills to join a high profile social welfare charity. Immediate Start!
To receive and resolve enquiries and fulfil requests via a range of channels, including by inbound telephone, voicemail, email and letter, developing knowledge of specific fundraising products and campaigns to enable this
Provide administrative support to the team, including sorting of incoming post, monitoring of shared inboxes, monitoring progress on our daily task list, processing of postal donation batches, triaging of supporter contact to the correct colleagues, checking postal returns against partner-organisation cover sheets and supporting on stationery monitoring and ordering, travel booking and financial purchases.
To actively identify and share information regarding operational issues, in particular those impacting upon supporter experience, escalating to Supporter Care Coordinator, Executive or Manager to investigate through to resolution with colleagues and partner organisations.
To develop an in-depth knowledge of Gift Aid in order to promote this to supporters and accurately fulfil declarations, helping maximise Fundraising income.
To develop a strong working knowledge of and ensure adherence to the Standard Operating Procedures (SOPs) of the Supporter Services Team and the wider organisation.
Experience in an administrative or supporter care role.
Experience of income processing.
Experience of processing data.
Experience of working with in-house databases.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.