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Connect Project Supporter 3-4 month fixed term contract

Administration, Call Centre / Customer Service
Permanent, Full Time
£23,000 to £23,000 per annum
Start Date:
Job Ref:

We are looking for an experienced Temporary Connect Project Supporter to help support the development of the connect project for for an inspiring welfare charity. 3-4 month fixed term contract. This role can be full or part time but if part time, there would need to be a presence every week day, say Monday-Friday 9-12.

The Role
Support people applying for Universal Credit via the Connect App as a Digital Buddy to increase the numbers of people accessing the service.
Provide emotional support and show an awareness of mental health and how this can impact someone struggling financially or living in poverty.
Quality checking conversations between volunteer Digital Buddies and Connections and feeding this back to the Volunteer team.
Monitor all conversations between volunteer Digital Buddies and Connections, looking out for instances of poor information giving or advice.
Analysis of qualitative and quantitative Connect data and reporting this back to the impact manager.
Analysis of Digital Buddy and Connections conversation threads, pulling out key themes and trends as required by the Connect project.

The Candidate
Up to date knowledge of benefits including the recent changes to the benefits system and introduction of Universal Credit.
Experience of monitoring quality of information or of a support service.
Good organisational skills with experience of managing own workload and reacting to changing circumstances or demand.
Ability to competently use Microsoft Office programmes to deliver work, especially Word and Excel.


Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

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