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Senior Supporter Engagement Officer (retention).

Home Counties
Fixed Term, Full Time
£38,556 to £38,556 per annum
Start Date:
Job Ref:

Are you a Retention specialist? In this key role you will contribute to the development and delivery of the donor retention programme, helping reduce attrition and keep the existing donor base engaged, energised and inspired by the work of the charity. You will play a vital role in the retention team within the Supporter Engagement Team. The role will be for 15 months

The Company Leading development organisation fighting poverty.

The Role
Full campaign project management of the warm cash and emergency appeals, including direct marketing mailing packs and emails
Analyse previous appeal results to develop and inform future tests that will optimise appeals performance.
Develop good working relationships with external stakeholders
Work on other retention activities, which could include telemarketing (TM) activity
Work with the Retention Manager and wider team on building and developing strategy and planning

The Candidate
A minimum of three years experience in direct marketing fundraising to drive income and manage attrition and engagement of supporters.
Project management across multiple stakeholders (internal and external).
Proven success in and expertise in retention fundraising campaigns and strategies, specifically appeals and/or telemarketing.
Copywriting and/or editing experience.
Experience in running and leading training/teaching sessions.
Understanding of theory of direct marketing and fundraising practice.


Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

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