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CRM Business Analyst Project Manager - Fixed Term for 18 Months

Fundraising, IT Support
SW England
Fixed Term, Full Time
£35,000 to £40,000 per annum
Start Date:
Job Ref:

Third Solutions is proud to be working with a leading humanitarian and international development charity to recruit a CRM Business Analyst Project Manager to manage the implementation of the new CRM system through the full project lifecycle.

The charity
A leading humanitarian organisation committed towards a future, where no family affected by emergencies. They are made up of people who believe in human rights protecting people from the chaos of disaster and conflict. They deliver aid to the four corners of the earth, reaching people in need by standing on strong shoulders.
The charitys response teams go the extra mile to find the people left most vulnerable after a disaster to make sure that no one gets forgotten or left behind. This is an exciting time at the charity as they continue to grow their reach and the impact of their work.

The role
Manage the implementation of the new CRM system through the full project lifecycle.
Facilitate CRM system & process reviews, develop transformation programmes and deliver efficiency improvements across the organisation.
Contribute analytical and strategic input into cross cutting operational and strategic projects.
Proactively identify opportunities to improve the use of data and insight within the organisation.
Work with all CRM stakeholders to analyse, develop, report and promote the use of information to support the on-going development of the organisations strategic objectives.
Build strong relationships with all information users and teams that will enable them to maximise their use of data.
Promote the strategic direction of information management throughout the organisation.
Develop strong relationships with all CRM stakeholders in order to position data and insight at the heart of the decision-making processes.
Engage with all departments and services to define their CRM system and information requirements and assist them to deliver high quality analysis and outcomes.
Develop and deliver analysis and reporting solutions using appropriate tools and techniques.

The candidate
We are looking for people to help the charity expand, develop and excel. People with big hearts and big dreams.

Ability to Project Manage business transformation through the management and implementation of the organisations new CRM system
Ability to undertake complex business process mapping and analysis
Confidence to develop and implement an organisation Information Strategy
Working knowledge of developing performance management processes to achieve organisation improvement and efficiency
Able to manage a wide range of concurrent and complex projects
Ability to deliver information reporting services throughout a large and diverse organisation


Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future. We apologise that we cannot contact everybody in person but thank you in advance for your interest.

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