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Development and Retention Manager (12 month FTC)

Category:
Fundraising
Location:
London
Sub-location:
Any
Vicinity:
London
Type:
Permanent, Full Time
Salary:
£35,000 to £35,000 per annum
Salary Description:
Excellent Benefits
Posted:
31-Oct-18
Start Date:
ASAP
Job Ref:
53059

A great opportunity to join a leading international animal charity. This is a wonderfully challenging and rewarding position that will allow the successful candidate the opportunity to work in a creative and impressive team and help end the suffering of animals worldwide.

The Charity
A global organisation working in over 50 countries, with offices in every continent. The charity stops the exploitation of wild animals for entertainment and profit and protect pets and working animals in communities across the globe. The charity also campaigns for a better farm animal welfare and fight against factory farming. They also help animals when disaster strikes.

The Role
You will lead and support the D&R team in the development and delivery of the programme that has the supporter experience at the heart, capable of increasing the depth and value of supporter relationships whilst encouraging repeat giving or multiple interactions. Communications will include (but no limited to) offline and online supporter journeys, mailed appeals, raffles, lottery, magazines, legacy marketing, e-news, e-appeals, short notice emergency appeals and telemarketing upgrade, conversion and reactivation.

Design and implement systems and processes, including schedules, budgets, production briefs, data-capture briefs, fulfilment briefs
Oversee the management of schedules to ensure timely delivery of projects, involving relevant internal stakeholders and external partners
Collaborate with the Global Brand Manager to ensure best practice and appropriate use of brand
Work closely with the Data Operations team to ensure that D&R is captured on the database so that specific reporting requirements can be met that will form detailed supporter insights to inform long-term approach to the programme
Lead, manage and support your team in the evaluation of campaigns. Utilise data analysis tools and work with the Data Analyst to report on key learnings, including any testing, recommendations and roll-out to improve performance of the programme of activity
Provide line management support and direction to the for the Senior Development Officer and Fundraising Copywriter, providing appropriate performance feedback and development opportunities

The Candidate
Experience of working in a development and retention programme within a charity
Significant experience managing large scale direct marketing projects across a range of channels including direct mail, online and telemarketing. Extensive experience of co-ordinating the creative process of the creative process of a direct marketing project
A strong understanding of what motivates people to engage with a cause and the ability to reflect that in marketing communications and campaign design
Excellent oral and written communications skills with the ability to write, evaluate and proof engaging, audience-appropriate copy, good attention to detail
Line management experience, ideally managing permanent members of staff
Experience of in developing and managing complex budgets
Team player with a positive, solution-focussed approach to work and the ability to work well with and support others, and deliver to agreed standards

IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. We apologise that we cannot contact everybody in person but thank you in advance for your interest.

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