As Supporter Care Administrator for this leading homelessness charity you will report into the Supporter Care Manager and will handle the day to day administration and general supporter queries via the telephone, email and post. The hours for this role are 18.75 a week for a pro rata salary of 21,452 on a 12 month contract.
This is the UKs leading charity for homeless young people. Working with over 10,000 young people every year, their vision is to end youth homelessness. While they pursue this vision, their immediate focus is on providing vulnerable young people with a place to call home and a chance to acquire the skills they need to build a better future.
In this role youll be responsible for all donation processing, ensuring that supporters donations are thanked and processed in a timely manner and that the organisations procedures are followed and updated when necessary. Alongside this, you will support the Supporter Care Advisor in sharing supporters perceptions with the wider team and always putting the supporter at the forefront and heart of everything the charity does.
The successful candidate will have experience of working in a supporter/customer care team and dealing with enquiries over the phone and email, excellent customer care skills, attention to detail,, experience of using a relational database, experience of donation and thanking processing, writing detailed procedure notes and of managing a busy workload and working independently.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.