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Supporter Contact Officer

Permanent, Full Time
£25,802 to £25,802 per annum
Salary Description:
Additional Benefits
Start Date:
Job Ref:

This is a great opportunity to play a key role as part of a busy supporter contact team for an inspiring animal welfare charity.

The Charity
An international animal welfare charity.

The Role
To respond to donor and potential donor enquiries through multiple channels with the aim of encouraging supporters to retain or increase their support the charity.
To keep informed and up to date about all relevant issues relating to supporter care for example changes to legislation relating to charitable giving such as gift aid, data protection and the fundraising code of practice.
To undertake supporter administration tasks as required, including thanking, amending records, setting up direct debits and gift aid and when needed provide support to the donation and fulfilment function.
To undertake proactive communications to supporters and or organisations to support in the marketing and stewardship of community fundraising activities.
To steward community fundraisiers taking part in DIY events, supporting them at every stage following agreed processes and time frames and to achieve agreed conversion rates from enquiry to register.

The Candidate
Experience of working in a fundraising customer service environment, delivering stewardship activities, asking people for money and understanding the importance of delivering excellent customer care.
IT literate, across all standard office software with the experience of using databases and data collection.
Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity.
Excellent interpersonal and communication skills both written and oral. Able to take responsibility for own communication style and understanding different viewpoints.


Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

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