Are you able to listen ? Do you have the experience, maturity and empathy to support people who have concerns about their workplace ? Could you help someone decide their next steps, without stepping over the line ? You will be covering Barking / Essex Area and must be able to drive.
We are looking for an experienced Guardian with excellent communication skills to support contacting employees to find a self-determined resolution to their concerns for independent and confidential staff liaison service.
Promptly respond to initial telephone or email, contacts providing an empathic and non-judgemental approach.
Arrange as soon as possible to complete conversations with contacting employees at mutually convenient times and venues. Maximise the use of telephone, skype, facetime etc. in order to facilitate speedy resolution.
Escalate (anonymously when necessary) and remain in contact with the contacting employee and those in the escalation path to ensure a satisfactory resolution is agreed.
When required facilitate a meeting between a contacting employee and a colleague, escalating formally their concern (with their permission) in line with the agreed escalation path.
Write and keep accurate records and contribute to the evaluation of the effectiveness of the service as required, ensuring that reports are completed and recorded in a timely and accurate way.
Proven management and organisational skills at a mid-management or higher level.
Demonstrable experience of interaction with mid-level and senior Executives, Directors and Non-Executive Directors in addressing concerns and issues.
Proven experience of dealing sensitively with difficult issues, to act with integrity and maintain confidentiality as appropriate.
Experience in communicating at all levels of staff from all disciplines and/or grades.
Knowledge of HR policy and proven experience of staff management.
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.