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PHONE: 020 3008 4386

Supporter Engagement Officer (Retention)

Fundraising, Marketing
Kingston upon Thames
Permanent, Full Time
£31,680 to £31,680 per annum
Start Date:
Job Ref:

Do you have campaign project management experience for a strong donor retention programme? You will be helping to keep existing donors engaged in the key role with the retention team.

The Company Leading development organisation fighting poverty.

The Role
Work closely with the Content team to produce magazine flat plans that will show supporters how their gifts are being used and that shine with the charitys approach of celebrating the power, resilience, and courage of those we work with and their communities.
Work with the Content team to allocate articles out to a network of freelancers and internal writers, briefing them effectively to produce quality pieces.
Take full management of magazine copy, illustrations, and images through the editorial process, keeping all on track to meet quality standards, deadlines, and budget.
Work with graphic designer and Content team to produce a visually arresting, printed magazine for our supporters.
Work with copywriter and graphic designer to develop a magazine outer envelope, cover letter, donation form and BRE envelope. Use fundraising knowledge and strategy to drive donations.
Work with the Content team to create e-newsletter content plans, providing the fundraising perspective in these plans and reflecting the themes and/or projects that are being featured in our campaigns.
Feedback on article copy on behalf of the supporter, ensuring copy is free of jargon, is smooth and compelling to read, and is aware of other comms the donor might be reading from us.
Work with the Digital team to check email and blog page functionality and presentation in-situ.
Work on a range of retention campaigns, which may include (but not limited to) newsletters, emails, direct mail and telemarketing. Work with other team members to ensure campaigns are integrated and respond to donor needs.
Manage a range of internal and external supplier relationships including printers, agencies, in-house editors and copy writers, digital and data colleagues, and country-office colleagues, to create engaging content.

The Candidate
Experience in direct marketing and/or fundraising to drive income and manage attrition and/or engagement of supporters.
Project management across multiple stakeholders (internal and external).
Fundraising or marketing qualification such as IDM or IoF Diploma.
Knowledge of the Raisers Edge database (RE).
Project management qualifications.
Copywriting and/or editing experience.


Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

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